01
Who this notice applies to
Fatti 365 (Pty) Ltd ("Fatti", "we", "us") provides behavioural location analytics, Wi-Fi and related services. This notice applies when you visit fatti.co.za, contact us, enquire about our services, or interact with us as a client, supplier or business contact.
02
Information we collect
Depending on how you interact with us, we may collect:
- Contact and correspondence information, such as your name, company, role, email address, telephone number and the content of your enquiry.
- Business relationship information, including proposals, contracts, service records, billing details and communications with clients and suppliers.
- Website technical information, such as IP address, browser and device type, requested pages, dates, times and security logs generated when the site is served.
- Information you choose to provide when you contact us by email, telephone, WhatsApp or another linked service.
This website does not currently use advertising cookies or embedded advertising trackers. It loads web fonts supplied by Google, which may receive technical request information such as your IP address. If we materially change the technologies used on the site, we will update this notice and, where required, request consent.
03
Why and on what basis we use information
| Purpose | Basis |
|---|---|
| Respond to enquiries and take steps requested before entering into a contract | Your request and, where applicable, a contract |
| Deliver, administer and support services and business relationships | Contract and our legitimate business interests |
| Operate, secure, troubleshoot and improve the website | Legitimate interests in a reliable and secure service |
| Keep financial, legal and operational records | Legal obligations and legitimate interests |
| Send electronic direct marketing | Your consent, or another basis permitted by law, with an easy way to opt out |
| Establish, exercise or defend legal claims and prevent misuse | Legal obligations and legitimate interests |
Where information is required to respond to you or perform a contract, choosing not to provide it may mean that we cannot assist you or provide the relevant service.
05
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to comply with legal or contractual requirements, or to establish, exercise or defend legal claims. The period depends on the type of record, the relationship and applicable legal requirements. We then delete, de-identify or securely destroy it.
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or destruction. No internet transmission or storage system can be guaranteed completely secure.
06
Your choices and rights
Subject to applicable law, you may ask us to:
- confirm whether we hold personal information about you and request access to it;
- correct or update inaccurate or incomplete information;
- delete information that we are no longer authorised to retain;
- object to certain processing or withdraw consent where processing is based on consent; and
- stop sending you direct marketing.
We may need to verify your identity before acting on a request. Some rights are subject to lawful limitations, including record-retention duties and the rights of others.
You may also lodge a complaint with South Africa's Information Regulator through its eServices portal or contact it at POPIAComplaints@inforegulator.org.za.
07
Contact and changes
For a privacy request or question, contact Fatti at engage@fatti.co.za or +27 12 340 0259. Please write “Privacy request” in the subject line where possible.
We may update this notice when our practices or legal obligations change. The effective date above shows when this version took effect. Material changes will be highlighted through an appropriate channel.